Returns & Exchanges

At Flowers.ie, we strive for complete satisfaction with every floral arrangement, but if your order arrives damaged or incorrect, we are committed to making it right through a replacement or refund. Due to the perishable nature of our products, we require notification within 24 hours of delivery to ensure a swift resolution.

Return Process

• 1.
  Contact Customer Care

  Email our support team or call us within 24 hours of receiving your flowers to report any issues with your order.

• 2.
  Provide Photographic Evidence

  To help us maintain our quality standards, please attach a clear photo of the bouquet or plant highlighting the area of concern.

• 3.
  Assessment and Approval

  Our floral experts will review your claim immediately to determine if a full replacement, partial credit, or refund is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will dispatch a fresh replacement bouquet at the earliest available time slot or process a refund to your original payment method.